ENTERPRISE CONTENT MANAGEMENT

The mission of the Portuguese League for Professional Soccer (LPFP) is to organise professional competitions for soccer clubs in Portugal and to provide soccer entertainment of international quality. The need for a solution to meet the league’s communication needs with a variety of sports agents and to serve as a link for soccer fans, led the LPFP to create a true soccer portal built on Microsoft® Office SharePoint® Server 2007.

Government Department Adopts Two for the Price of One Records and Collaboration Tool

The United Kingdom (U.K.) government’s Department for Environment, Food, and Rural Affairs (Defra) discharges its responsibilities through 3,000 core employees, dispersed throughout the country, who collaborate with a range of outside experts and stakeholders. Defra wanted a combined electronic document and records management (EDRM) system, and a tool set for 10,000 people to improve collaboration and comply with the government’s modernising agenda for e-government services. Defra chose Microsoft® Office SharePoint® Server 2007 to fulfil all three objectives with a standardised solution. Users are now creating records as part of their everyday work due to the automated workflows, without any extra burden. The department hopes to make significant cost savings by adopting a single system for records management and collaboration.

Health Insurer Saves $2 Million Yearly with Enterprise Content Management Platform

Independence Blue Cross spends over U.S.$4 million yearly to produce, print, and mail policy booklets to its members. The company now provides its members with fast, reliable, searchable, and secure online access to booklets—and anticipates saving $2 million a year—in part due to Microsoft® Office SharePoint® Server 2007, which also is used as the enterprise content management and collaboration solution for other initiatives at the company.

Japanese Hospital Enhances Information-Sharing with New Online Portal

Fukui Saiseikai Hospital was established in 1911 by Imperial decree of the Meiji Emperor. It is a comprehensive medical facility providing leading community healthcare for the Hokuriku region as well as cancer treatment, acute care, and preventative care. In 2003, Fukui Saiseikai Hospital implemented the Saiseikai Quality Management System, an organizational operating structure, and incorporated the Balanced Scorecard (BSC) management method. To better implement the BSC, the hospital is deploying a new online portal based on Microsoft® Office SharePoint® Server 2007. The portal is allowing medical staff to collaborate more easily, thanks to more efficient information-sharing, and is helping the hospital achieve its goal of providing more complete healthcare.

University Creates 4,200 Faculty Web Sites with New Content Management System

Saudi Arabia’s leading institute of higher education, King Saud University (KSU), wanted to improve the quality of campus life and its own reputation for innovation by creating new Web sites in Arabic and English. The previous system was no longer fit for purpose, with only a limited number of people being able to upload and change content. In May 2007, KSU chose a new content management system based on Microsoft® Office SharePoint® Server 2007 and Active Directory® services, taking advantage of the university’s favourable low-cost licensing agreement with Microsoft. KSU has created more than 4,200 faculty Web sites, trained dozens of content editors, and improved the efficiency of content management by 10 to 15 times. Before, students and academics didn’t look at the Web site, but now they check it at least twice a day.

Airline Increases Productivity, Enhances Service with Web Content Management

Founded in 1929, Hawaiian Airlines is Hawaii’s largest airline, with 3,500 employees, and having carried 7 million passengers in 2007. While the company’s Web site was highly effective in delivering new services and products to its customers, making changes to the site was a time-intensive process that required IT involvement. To maximize the effectiveness of the Web site and to streamline administration, the company implemented Microsoft® Office SharePoint® Server 2007 for Web content management. Now, the airline’s marketing department can make rapid content updates on its own to deliver a more personalized and powerful customer experience—without IT intervention. As a result, the IT department has experienced an approximate 50 percent increase in general productivity and is better able to focus on strategic, revenue-generating tasks.

General Mills Manages Information with Comprehensive Records Management

One of the largest food-product manufacturers in the world, General Mills operates in more than 100 countries. Like any global enterprise, General Mills generates an enormous number of electronic records that need to be managed for varying degrees of retention and easy access by authorized users. General Mills needed to develop an enterprisewide records management system to store, prioritize, and manage its very high volume of electronic records while minimizing disruption to the way people worked. The company used Microsoft® Office SharePoint® Server 2007 to develop a records management solution to store and manage millions of documents. General Mills is implementing coherent records retention policies, managing the capacity of its data center, reducing costs, saving time, and improving the ability of employees and decision makers to locate and access the information they need.

Real Estate Firm Saves $500,000, Improves Service Delivery with Collaboration Solution

Jones Lang LaSalle had grown rapidly—and outgrown its tools for collaboration and content management. At the same time, an economic slowdown and global competition increased the company’s challenges. To fuel continued growth, Jones Lang LaSalle adopted a consistent solution for its intranet, client extranet, and Internet sites. Based on the 2007 Microsoft® Office system, including Microsoft Office SharePoint® Server 2007, the solution replaces flurries of e-mail messages with collaboration team workspaces that business units create and control themselves. Centralized enterprise content management reduces version control problems, eliminates the need to support storage of multiple document copies, and saves the company U.S.$500,000 per year. The solution was adopted with little or no customization required, containing development costs and speeding time-to-benefit.

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